Order Processing and Credit Card Charges
Orders submitted on or through our web site Monday through Friday, between 9 am and 5 pm (PST) (excluding legal U.S. holidays), are processed (as described below) within twenty-four (24) hours after submission. Orders submitted outside of the above times or on legal U.S. holidays will be processed on the next business day. We use industry standard Secure Sockets Layer (SSL) encryption to protect the transmission of your personal and credit card information over the Internet to our servers.

Order processing involves verifying identity and credit or debit card number, selecting the correct products according to your submitted order, checking product quality to ensure your satisfaction, wrapping your products as requested (see gift wrapping policy below) preparing and packaging your products for shipment and placing products with a delivery service or the appropriate carrier. We will notify you via e-mail if a product you have selected is not currently in stock and keep you updated on the status of such product(s).

Depending on the shipping method you select, you should receive your order within two (2) to seven (7) business days (excluding legal U.S. holidays) after it is processed Please notify us at service@notneutral.com, or by contacting us at the phone number listed below, if your shipping or billing information needs to be updated or corrected. You are responsible for providing accurate shipping and billing information to us prior to our shipment of your order.

We will not charge your credit until your complete order is shipped from our warehouse.

Gift Wrapping
If you would like any of your items gift-wrapped, just let us know. It's free! We'll do them up with a very not neutral, simple on the outside – snazzy on the inside, scheme. (Please note that this excludes our Baby Boomer Too furniture, since these items are too large. Of course, we will be more than happy to include a gift card with your package.) Make sure to tell us how you would like the gift card to read, otherwise we might make something up.

U.S. Domestic Shipping
Shipping is based on 10% of the items purchased. There is an additional $3.50 handling fee. We will notify you of the status of your processed order by e-mail.

International Shipping
Please call us toll-free at (800) 270-6511 to place an order that will be shipped outside of the United States.

Warranty
Please see our Legal Notice for our product warranty.

Privacy Policy

Customer Satisfaction
At notNeutral, we stand  behind  the quality of our product and we make things right if you are  not satisfied  with your purchase. Our shipments are carefully inspected  before leaving our  warehouse, but in the event you are not satisfied  with your purchase simply  follow the instructions  below.

General Returns/Exchanges
You  may return any  non-furniture items purchased from us either by mail at the  address  below or in person at our notNeutral store within 30 days. Please call   us toll-free at (800) 270-6511 to receive a return authorization. Items  must  be returned in substantially the same condition and packaging in  which they  were received. Pending inspection, a refund or credit will be  issued to you  for the value of the item including taxes. notNeutral  offers no shipping and  handling refund or credit on returned  merchandise.

Furniture  Returns/Exchanges
At  notNeutral, we take great pride in the quality and  craftsmanship of our  furniture. Attention to detail in design, materials, and  construction is  always forefront. These products are a natural plywood product  and as  such variations in color, texture and finish are qualities inherent to   the wood.  In the event that damage occurs in transit, or if you  discover  any defect in manufacturing, please contact us at (800)  270.6511 as soon as  possible, within 7 days. Upon return, your  merchandise will be inspected. In  certain circumstances, a usage or  restocking fee may apply. Again, shipping  fees are non-refundable.

How to Order by Phone, Fax or Mail If you would prefer to order by telephone, call us toll-free at (800) 270-6511, between 9:00 am & 5:00 pm (PST). You may fax your order to us at (800) 270-6544 anytime. Download and print our order form to order products by mail.